Privacy Policy

Last updated: March 2026

Who We Are

Hershey Cookie Company is a scratch-made cookie brand based in Hershey, Pennsylvania. Our website is located at hersheycookiecompany.com. You can reach us at getcookies@hersheycookiecompany.com or 717-533-3333.

What Information We Collect

We collect information you provide directly to us, including:

  • Name, email address, phone number, and mailing address when you place an order, fill out a contact form, or submit a dealer or fundraiser inquiry
  • Payment information when you complete a purchase — this is processed securely through our payment processor and we do not store your full card details
  • Any messages or notes you include when contacting us

We also automatically collect certain information when you visit our website, including your IP address, browser type, pages visited, and how you arrived at our site. This is collected through standard web analytics tools.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your order, inquiry, or account
  • Send order confirmations and shipping updates
  • Respond to your questions and requests
  • Improve our website and customer experience
  • Send occasional updates about new flavors, promotions, or events if you have opted in

We do not sell your personal information to third parties. Ever.

Order Data

When you place an order through our website, we collect your name, contact information, delivery address, and order details. This information is retained for order fulfillment, customer service, and legal compliance purposes.

Payment Processing

All payments are processed through a secure third-party payment processor. We do not store your full credit card number, CVV, or other sensitive payment details on our servers. Our payment processing complies with PCI DSS standards.

Cookies and Tracking

Our website uses cookies — the digital kind — to improve your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect certain features of the site.

We may use tools such as Google Analytics to understand how visitors use our site. This data is aggregated and anonymized.

Third Party Services

We use select third-party services to operate our website and business, including payment processors, email service providers, and website hosting. These providers only receive the information necessary to perform their services and are required to protect your data.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve any disputes.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information, subject to legal retention requirements
  • Opt out of marketing communications at any time by contacting us directly or using the unsubscribe link in any email we send

Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or how we handle your information, please contact us:

Hershey Cookie Company 108 W Chocolate Avenue Hershey, PA 17033 getcookies@hersheycookiecompany.com 717-533-3333

Note: This policy is provided as a starting point. Consider having a Pennsylvania-licensed attorney review it before publishing, particularly if you expand shipping, add a loyalty program, or begin collecting data for marketing purposes.